General FAQs

What is a Virtual Assistant?


Virtual Assistants (VAs) are highly-skilled, independent professionals who provide administrative, operational, technical, creative, and personal support from a remote location. They usually engage in long-term collaborative business relationships with a handful of clients. Utilizing phone, email, as well as other emerging technologies, VAs support clients across a broad scope of services without having to ever step foot inside the clients' offices. 


Although, most of the work is remote. The VAE provides that little extra in welcoming in-person meetings or on-site support to those located in Wake County, NC.

How is The VAE compensated?


The Virtual Assistance Services are prepaid. Clients purchase plans or packages in advance, similar to the retainer model used in legal services. Although there are a few exceptions: 


  • Invoicing is available for companies with a headcount of 50 or more
  • Website Design Service clients may opt for a 3-payment installment plan 

What type of payment methods are accepted?

American Express • Discover • MasterCard • Visa • PayPal 

  

Payments are protected through data encryption, providing you with peace of mind that your online transactions are secure. After a consultation, an e-invoice is sent with a "View and Pay Invoice" button enabling you to make a secure payment.  

Is there a meeting cancellation or no show fee?

Yes. Recognizing that everyone's time is valuable and to free up appointment times for those on a waiting list, clients are expected to provide a minimum of 24-hour notice if they are unable to keep their appointment. 


As a courtesy to help clients remember their scheduled appointments, a calendar invite will be sent out immediately after an appointment time/date is agreed. If circumstances surface that will cause a client to miss a scheduled appointment, clients are respectfully asked to provide at least a 24-hour notice. One missed or late canceled meeting is forgiven. However, any subsequent late canceled or missed appointment shall trigger a $50 "no-show" service charge to be applied to a client's account. The fee will be required to be paid before any rescheduled appointment takes place. 

Can The VAE make purchases on my behalf?

Yes. If authorized by a client, The VAE can place orders, make purchases, and schedule payments safely and securely on their behalf. Please refer to our privacy policy to learn more about the measures we take. When needed, clients may share credit card information, passwords, and other sensitive data over the phone or via a secured file sharing service, such as DropBox. This way, we can ensure your information remains safe. The VAE is committed to the security of your personal and financial information.  

What are the Standard Hours of Operations?

We all need time to recharge and have a work-life balance, standard operating hours are Monday through Friday from 9 a.m. to 6 p.m. Eastern, excluding the following major holidays.  


  • New Year's Eve
  • New Year's Day
  • Martin Luther King Day
  • President's Day
  • Memorial Day
  • Independence Day
  • Labor Day
  •  Day Before Thanksgiving
  • Thanksgiving
  • Day After Thanksgiving
  • Christmas Eve
  • Christmas Day

If I want The VAE to be familiar with my proprietary software, do I have to pay the VA to learn it?

There have been numerous times when The VAE has been asked to learn companies' software to either document processes or train others, for example during employee onboarding. Should you employ a proprietary software or a less common application, the VA may be unfamiliar with the technology. In these cases, the client will need to either provide training on the software (or self-service tutorials). The time needed to learn the application or software will be billed to the client.  

Does The VAE offer a Satisfaction Guarantee?


In appreciation for your business and to demonstrate confidence in The VAE's services, the purchase of an administrative plan comes with a 100% satisfaction guaranteed. If you are not completely satisfied with the services provided after day one, then a full refund will be given.

What are the advantages of hiring an independent contractor?


Hiring an independent contractor offers employers many advantages. Unlike traditional employees, employers do not pay taxes on an independent contractor’s wages and are not expected to provide benefits. Employers often save 30 to 40 percent on labor costs by using independent contractors.

Website Services FAQs

What kind of businesses do you work with?

The VAE works with small start-ups, nonprofits, and small to medium enterprises (SMEs) in a variety of industries. These industries include eCommerce, food, apparel, health & beauty, fitness, real estate, camps, travel, finance, arts, consulting, and retail support operations.

How long does it take to build a website?

  

This time will vary from project to project depending on several variables.  In general, standard websites take approximately three months. 

I am new to this "website thing." How does the whole process work?

No worries, that's why The VAE is here. You will learn about the end-to-end process during your initial consultation.  

Who will I work with during the project?


You will work closely with The VAE’s website designer. Following a kickoff meeting, a series of reoccurring sessions will be set up. These events will keep the momentum going and follow up notes and action items will drive engagement. 

Can you help me source photos for my website?

Yes. For an additional fee, the VAE can provide license stock photos from sites such as www.canstock.com and www.stock.adobe.com. 

Can you proofread or provide draft content for my website?

Yes. For an additional fee, The VAE can provide helpful foundational drafts, templates and assist with finalizing content.  

What platform do you build your websites on?

All websites are built/designed on GoDaddy's website builder platform 

Do you work on existing website?


Yes, however, only for GoDaddy hosted websites. 

Once your website is launched do you offer support services?

Yes. For an additional fee. The VAE offers cost-effective, flexible, and convenient website support services.